Digital Product Manager
World Vision USA

The Intersection of Calling and Career…

Join World Vision as Digital Product Manager

00 At a Glance 

Role: Digital Product Manager

Level: Associate (3-5 years minimum experience) 

Must-Have Experience: Software Product Management with focus both on business metric improvement and customer journeys. Market and competitive analysis. Business case development. User narratives. Epic and story writing. Cross-device digital experience delivery. Team leadership within agile development process. Prototype and in-market testing. Utilization of multiple tools for experience optimization, including A/B testing, session tracking, heat mapping, surveys, user testing, and web analytics. Cross-org relationship development. Exec presentations. Prioritization and road mapping. Fluency with O365 products and collaboration tools.

Nice-To-Have Experience: Product management for a non-profit. Design thinking and lean UX product development. eCommerce optimization. Products across the marketing stack with back office systems like CRM and MA. Fluency with Google Analytics.

Location: Prefer Seattle area base (office is in Federal Way, WA). Remote possible after 2 years.

Salary Range: Your salary is important to you so it’s important to us. If you need the approximate range to inform your decision on whether to apply or not contact Chad using one of the ways below. We have a robust and comprehensive benefits package to round out our total compensation package.

Benefits: Yes.

Company Size: 900+ (World Vision USA) / 37,000 worldwide (World Vision International) 

01 Join professionals with purpose:
At World Vision USA you’ll join people who are all-in to impact the lives of the world’s most vulnerable children. Our recipe includes love of all people, fiscal responsibility, and targeting the root causes of poverty. All in service to Jesus. Our purpose includes human transformation for the most vulnerable and for the donors who support them. And the impact is real. Every day we see donors’ hearts draw closer to the heart God has for children, families, and communities affected by poverty and injustice. The work you’ll do here will help make it possible that every 60 seconds a family gets water, a hungry child is fed, and a family gets the tools they need to overcome poverty.

02 The Job:
Digital Product Management at World Vision means delivering a donor experience that effectively acquires new donors and drives existing donor satisfaction, referrals, and transformation. In this role you’ll have the opportunity for broad reaching impact on the end-to-end donor journey. You’ll bring a digital vision to life focused on experiences that minister to our donors, offer new ways to give, and new ways to participate in a global community. You’ll dig deep into donor behavioral data to translate the vision into an experience where supporting World Vision is not just simple and seamless, it’s rewarding and transformational. You’ll drive the product development process from end-to-end, working with a team of UX/UI Designers, Content Creators, a UX/Digital Analyst, Web Producers and Developers. You’ll have a major role in working with interdepartmental stakeholders, helping refine their vision and optimize results. You’ll prioritize features and functions in an agile environment balancing organizational goals and donor needs.

03 What success looks like:
(1) Continuous improvement on critical KPIs; Conversion, CSAT, and NPS scores and the underlying metrics that drive those results. (2) Data driven business cases for building and optimizing features and functions that will drive improvement. (3) Effective leadership of a team of peers through the product development process, including human-centered design, design sprints, and agile development. (4) Informative participation with executives in roadmap prioritization. (5) Productive relationships with a broad array of internal stakeholders.

04 About your team:
The Digital Experience team sits inside the broader Digital team at World Vision. It plays a role in digital channel success, delivering experiences on our core digital properties. It also plays a key function in supporting other channel team needs, designing and building experiences that support potential church, corporate, government and philanthropic partners. The team is full of competent, compassionate, authentic people who love making life-changing digital experiences and love Jesus in the process. Having fun while crushing it is a priority for us. So is your personal and spiritual well-being. You’ll report to the Director of Digital Experience, whose responsibilities include owned experiences, social media platforms, and content marketing.

The Digital Experience team sits within the larger Digital Services group that includes digital marketing, digital product management, social media, content marketing, digital design, development, marketing automation, CRM and technical support. Other close collaborators include our internal creative agency and our segment, product, and channel marketing teams. You’ll be joining the team that flipped the script on child sponsorship with the introduction of Chosen®, recognized by AdWeek, MediaPost, Upworthy, Christianity Today and winner of two 2020 ANA REGGIE Awards. 

05 Where this job could take your career:
World Vision USA is a part of the larger World Vision International partnership. Globally, we have over 37,000+ staff working in nearly 100 countries. Just over 900 of us call World Vision USA home. You’ll have opportunities to advance within our robust and talented group of professionals as you continue to stretch and grow your career for the future. Success in this role will prepare you to develop the digital experience strategy for any organization, account for the results and lead other Product Managers in execution of that vision.

06 Make your move:
Want to be a part of creating the future of this incredible organization? Do you want to see what it looks like for intensely committed professionals to serve together to the glory of God? Would you love to see how your job can feed your spirit and soul, challenging you to come closer to the hear of God? Are you feeling called to explore joining us? We’d love to hear from you. Make your move.

07 Let your work be your faith in action:
Every day, nearly 16,000 children under the age of 5 die from preventable causes. Our call to action is urgent. That’s why we’re looking for someone who is ready to place their expertise behind helping the world’s most vulnerable children. Every data-driven decision made, donor experience optimized, can help influence whether someone chooses to help today or not. If not you, then who? 

08 Salary Range & Benefits:
Your salary is important to you so it’s important to us. If you need the approximate range to inform your decision on whether to apply or not contact Chad using one of the ways below. In addition, we have a robust and comprehensive benefits package to round out our total compensation package.

09 To Apply:
See the Apply box in the lower left corner. Still not sure? I’d really like to hear from you, even if it’s just to ask some questions about the job or have a chat in confidence. Message Chad in Talent Acquisition at 253-815-2216 or ckopkas@worldvision.org.

10 What happens next?
Glad you asked. We owe you that and strive to not leave you wondering. We review applications nearly every day assessing strength of fit for the role. Sometimes questions arise on our end so we message you to learn more. Short-listed candidates are contacted for an initial phone conversation with our recruiting staff. Moving deeper into our selection process you can expect to interview 1:1 with a hiring manager. Finalists normally participate in a panel interview where the opportunity to meet additional members of our staff lends itself to more of a 360-view of the role. Our most valuable resource is our talented staff. Our goal is to fill this vacancy with the right person in the shortest amount of time, so we have all hands-on deck to move this important work forward.

Job Location: Federal Way, Washington, United States
Position Type: Full-Time/Regular
Working Environment / Conditions: Standard office environment. Some travel may be required (up to 5%).