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Records and Information Consultant/Adviser

Contact Person: Peter Frix
Contact Email:
Contact Phone: (206) 909-9197

Compensation: $28/hour, 10% performance raise upon merit at four months
Benefits: Medical/Dental/Vision/Life Insurance, Paid Time Off (accrual), unlimited Unpaid Time Off

– 40 hours per week
– Remote/partial-remote is possible; on-site, at our facility in Lynnwood, Washington, is preferred
– Some travel within the PNW – maybe one or two weeks, three to five times per year.

Start date: As soon as possible

Hiring process: Send us your resume, preferred contact method and preferred time to contact at, with a simple subject line like, “FreeDoc – Resume”, or, “FreeDoc – Records Manager – Resume”, etc.

Founded in 1999, FreeDoc is a privately-owned provider of technology solutions and services to public agencies and international corporations. Located in Lynnwood, Washington, FreeDoc staff share long-term stability (7 years average), with multiple staff members having retired from FreeDoc. Our company has a wholesome culture of excellence and respect and an entrepreneurial atmosphere.

We are seeking to add a new member to our Records & Information Management (RIM) team. You would be joining a small, tight-knit team of national reputation, merit and excellence. This position works closely with the General Manager, the Director of Operations, other Records & Information Management team members, administrative staff and periodically with Production and Sales staff.

A member of FreeDoc’s Records & Information Management will perform these major functions: appraise, schedule and manage customer analog and digital information in accordance with the Washington state CORE, ISO15489 and industry best practices. This team member will assist with appraisal, archival research, reference questions and outreach, and they will facilitate Records Assessments, records management training, scan and toss review and Policy and Gap Analysis. They must be knowledgeable with Public Disclosure and Records Management principles.

Applicants must have excellent spelling and grammar, along with excellent cognitive and interpersonal skills, a high level of attention to detail and a need for accuracy. Applicants must be proficient with
Word, Outlook, PowerPoint and Excel, and they must have experience with web-based time-keeping and customer information systems. This role involves some amount of public speaking so experience researching, creating professional documentation, creating a presentation summarizing the document and public speaking to deliver that presentation is a major plus.

Tasks include:
– Identify and analyze records and information in all formats and recommend needed improvements.
– Research Washington state Common Records Retention Schedule and others.
– Collaborate on the development and updating of records retention schedules.
– Interview customers, reviewing their business processes and methods to file information.
– Provide training and support in regard to both analog and electronic record-keeping practice and in the use of the Enterprise Content Management (ECM) system.
– Assist with the management and development of records management projects, including ECM related ones. Drafting recommendations for improvements.
– Provides oversight of and recommendations for digitization projects with the long-term goal of ingesting the digital records into the ECM system.
– Assist with supervising projects for interns and volunteers.
– Responsible for protecting the confidentiality of any information or material obtained.
– Adhere to safety training and information security protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
– Facilitating regular correspondence and customer service via phone and email.
– Assist event hosting and planning.
– Scheduling meetings, appointments and interviews.
– Multiple times, daily, need to lift and carry a 10-25lb box for 15-50 feet.
– Clerical work: handling lots of pieces of paper, filing electronic documents, managing databases, report writing, creating PowerPoint presentations, etc.
– Booking transport and accommodations.
– Reviewing and submitting accounting information regarding time and expenses.

Education, Experience, Attributes:
– Minimum: Four-year college diploma – Information Management, Anthropology, or History
– Preferred: Master’s degree – Information Management, Anthropology, or History
– Industry training and certifications (ARMA, AIIM, CRM, PRO, etc.)
– Four years of experience in similar roles
– Excellent references for experience in similar roles
– Experience working in a professional office
– Excellent verbal and written communication; strong spelling and grammatical skills necessary
– Proficient with Microsoft Office Suite: Outlook, Word, PowerPoint and Excel
– Stability and ability to learn new things
– Discernment and discretion
– Initiative and self-directed attitude
– Creative problem solving
– Highly organized
– Strong work ethic